Every quote chased, every invoice out on time – while the crew stays on the tools

Sydney Metro Decking builds premium decks and outdoor spaces across Sydney. Behind the sawdust was a familiar story: quotes going quiet, invoices waiting for Sunday night, and an owner doing admin after ten-hour days on site. Three managed agents later, the paperwork runs itself.

Trades & constructionSydney, NSWsydneymetrodecking.com.au

8+ hrs

Won back every week

100%

Of quotes followed up

4 days

Faster from job done to invoice sent

The challenge

Chris quotes around 25 jobs a month. Each one takes real time – a site visit, measurements, materials pricing – but once the quote went out, the follow-up depended on whoever remembered. On busy weeks, nobody did. Jobs were quietly going to whichever builder replied first.

The books had the same problem in reverse. Finished jobs sat uninvoiced until Sunday night, supplier bills piled up in the inbox, and the only reporting was a gut feel for how the month was tracking.

The agents we deployed

Quote follow-up agent

Watches the quotes inbox and chases every open quote on day three and day seven – polite, personal and written the way Chris writes. The moment a customer replies, it stops and hands the thread back.

How it works

Invoice & books agent

Turns job-completion notes into draft invoices in Xero the day the work wraps, and codes supplier bills as they arrive – Chris just reviews and hits send.

How it works

Monday report agent

Every Monday at 7am: quotes out, quotes won, invoices outstanding and cash position – in plain English, before the crew loads the ute.

How it works

The follow-up agent paid for itself in the first month. Quotes that used to die in my inbox get answered now, and I'm not doing invoices at the kitchen table at 9pm. It's like having an office manager who never forgets anything.