Order questions answered in minutes and the books balanced daily – without hiring

Kinnder is a family-run Australian e-commerce brand making thoughtfully designed products for little people. Like most small online stores, it ran on one founder doing everything – including answering 'where's my order?' emails at 10pm and squaring up the books at month's end. The agents changed the shape of Bec's week.

Retail & e-commerceAustraliakinnder.com.au

10 hrs

Back in Bec's week

Minutes

To answer routine order questions

Daily

Books reconciled, instead of monthly

The challenge

Kinnder's orders don't keep business hours, but Bec is one person. Routine questions – where's my order, can I change the size, has it shipped – landed in the inbox all evening, and every one deserved a proper answer. Replying personally was the right instinct, and an impossible workload.

Behind the scenes, the store, the payment provider and the accounting software never quite agreed. Reconciliation happened in a monthly catch-up session that ate a weekend, and stock decisions ran on instinct rather than numbers.

The agents we deployed

Order enquiry agent

Answers routine order questions instantly with live tracking and order details, in Kinnder's warm tone – and hands anything sensitive or unusual straight to Bec.

Books & reconciliation agent

Settles each day's Shopify and payment takings into Xero, fees and all, so the books match the store every morning.

How it works

Trading report agent

A Sunday-evening summary of the week – what sold, what's running low, what's stalling – so Monday's decisions are made from data, not gut feel.

How it works

I started Kinnder to make beautiful things for kids, not to answer shipping emails at 10pm. Customers get answers faster than when I did it all myself, the books just match every morning, and I got my evenings back. It honestly feels like the business grew a team.