AI agents for Intercom

Most support conversations are the same ten questions wearing different hats. Our agents answer those instantly and accurately inside Intercom – and know exactly when a conversation needs a real person instead.

What our agents automate in Intercom

• First-response answers – order status, opening hours, pricing, how-tos – answered immediately from your own knowledge.
• Conversation triage – messages tagged, prioritised and routed to the right person with context attached.
• Follow-up nudges – customers waiting on info chased; conversations closed out properly instead of going stale.
• Handover with context – when it escalates to you, you get a summary, not a scroll-back.
• Support insights – recurring issues and question trends reported so you can fix causes, not just tickets.

How we set it up

The agent learns from your existing conversations and help content before it answers a single customer. You control its confidence threshold – anything below it goes straight to a human. We host, monitor and retrain it as your products and policies change.

A good fit for

E-commerce stores, software businesses and any team where support queues eat the morning before real work starts.

Ready to hand it off? Book a free discovery call, see pricing, or browse all integrations.